Shipping & Delivery Information

At Rethinkteeth, we are committed to delivering a seamless shopping experience and ensuring your order reaches you as quickly as possible. Please keep in mind that public holidays may affect delivery timelines.

Order Processing & Delivery Timeframes

• Orders are processed within 24 hours of being placed.
• Estimated shipping time is 5–10 business days, depending on your location.
• Orders are not shipped on weekends or public holidays.
• During high order volumes, shipments may be delayed slightly.
• If there is a significant delay, we will notify you by email.

Address Accuracy

Customers are responsible for ensuring that the shipping address provided is correct. Since we process orders quickly, there is only a short window to correct any mistakes. If you entered an incorrect address, please contact us immediately.

Undeliverable Packages

If a package is returned to us due to incorrect or incomplete address details, it may be subject to a restocking fee determined by us.

Lost or Stolen Deliveries

Rethinkteeth is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking shows delivered but you haven’t received your package, please report it to your local authorities.

Return Period

Items may be returned or refunded within 90 days of purchase. All returned items must be sent in their original packaging.

Out-of-Stock Items

If any items are out of stock, we will send the available products first and ship the remaining items once they are restocked.

Taxes & Import Fees

No additional taxes or import duties apply. The price displayed at checkout is the final price you pay.

Acceptance of Policy

By placing an order on our website, you confirm that you agree to the terms outlined in this Shipping Policy.

Contact Information

Need help? If you have any questions or concerns, please email us at support@rethinkteeth.com.